TM Forum Training & Certification
Official TM Forum Training and Certification is a critical supporting tool in helping our members continuously transform and succeed in the digital economy. At the heart of our training portfolio is Frameworx, TM Forum’s suite of best practices and standards that have helped hundreds of companies reduce cost, risk and time-to-market.
Take this opportunity to choose from our online courses to get the knowledge you need to succeed in today’s changing world, and a competitive edge that will help fast track your career.
Frameworx Overview
Establish your Frameworx foundation – the go-to standard for reducing cost, risk and time-to-market. The course takes you on a 360 degree tour of the Frameworx core components and how they help to develop a fail proof structure to your service-oriented architecture. Discover the role of Frameworx Conformance and how it can help your business.
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Business Process Framework (eTOM) Distilled
Expand your Frameworx foundation: learn a common business-led approach to rationalize the processes that run your business. Go home with clear direction on how TM Forum’s Business Process Framework can be used to support a range of business activities to deliver maximum efficiency.
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Customer Experience Management Distilled
Discover how to use the Business Process Framework to add structured and measurable approaches to your customer experience management program.
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Information Framework (SID) Distilled
Build your Frameworx foundation: Learn to implement a common information model covering every aspect of your business. This course helps you reach implementation stage quickly by taking the guess work out of creating a common information model. We’ll show you how to take the thousands of words and concepts related to managing a business and create a common and simple way to define and communicate them.
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Application Frameworx (TAM) Distilled
This new course guides the participant through the concepts and principles, structure and application of the Application Framework. The course explores the relationship with other TM Forum Frameworx and how it is being developed and provides some practical experience of the use of the framework that can be applied in day to day work.
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Business Process Framework (eTOM) – ITIL Workshop
If you have learned about both the Business Process Framework (Etom) and ITIL now you need to see how to bridge the concepts in each. This new course empowers participants to simultaneously apply the principles of the knowledge they have from both the ITIL and Frameworx universes.
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“Now Generation” Billing Overview
Using the Business Process Framework (eTOM) as a reference tool, this course provides a complete understanding of the environment that will support and enable converged business capabilities, digital products and services. It provides a roadmap, insights, examples, approaches and tools to understand the issues underpinning a next generation billing and charging strategy.
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