Digital Disruption 2014
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How To Guide: Customer Centricity

11:00 AM
Speaker:
Rob Rich - Managing Director, Insights Research, TM Forum

The digital world’s Business Process Framework (eTOM)

11:30 AM
Speaker:
John Reilly - TM Forum Subject Matter Expert and Distinguished Fellow, TM Forum

What has been the digital world’s impact to the structure and content of the eTOM?  Come to this session for a look at its future.

  • Moving to a domain-based structure
  • Supporting B2B2X via a new domain
  • Filling the gaps in the framework

The digital value fabric and its digital bridge

1:00 PM
Speaker:
John Reilly - TM Forum Subject Matter Expert and Distinguished Fellow, TM Forum

Enterprises deliver value to their customers by collaborating with a variety of other individuals and organizations, called parties in today’s digital ecosystem.  This system is represented by a mesh or fabric of the collaborating parties called a value fabric.  If you want to learn more about the fabric and the digital bridge that enables parties to effectively collaborate, then this session is for you!

  • The value fabric
  • The digital bridge
  • Frameworx enablement of the bridge

Catalyst: Maximizing Profitability with NFV Orchestration

1:30 PM
Speaker:
Grant Lenahan - Executive Director, Innovation (BUSS) , Ericsson

To fully harness the benefits of NFV, a more comprehensive kind of “intelligent, dynamic” orchestration is needed – one that considers all aspects of a virtualized function including the fluctuating costs of running them, and it’s metering.  This catalyst project illustrates how to harness the power of analytics and dynamically defined policies to optimize the business value of NFV orchestration.

Catalyst: Preparing NFV for Primetime – highlighting policy-controlled infrastructure

2:00 PM
Speaker:
Dave Duggal - Co-Founder & Managing Director, EnterpriseWeb

The CloudNFV project was formed by a consortium of vendors to demonstrate to the telecommunications industry that the high-level objectives of Network Function Virtualization (NFV) – DevOps, Service Velocity and Business Agility – are achievable today in a secure, open, scalable and governable environment.  CloudNFV is currently deployed in Carrier labs for testing. Use-cases include: IMS, DPI and Service Assurance, as well as EPC demonstrated in collaboration with another vendor.

Catalyst: Lifecycle Management for multi-cloud networks

2:30 PM
Speaker:
Bob Combs - Lead Program Manager, Microsoft Corporation

This project advances lifecycle management for multi-cloud systems connected by virtual networks and virtualized network functions.  The architecture encompasses holistically managing SLAs involving VNFs and MPLS WAN gateways. This management stack addresses the major aspects of dynamically and comprehensively interconnecting real world private and public clouds.

  • The challenge – disconnected management of separate clouds, public and private, for services that flow through those clouds
  • Target conceptual solution
  • Portion of solution addressed in this catalyst and participants
  • Validation of concept element

Catalyst: Recipe for Digital Success

4:30 PM
Speaker:
John Frame - Director of Product Management, Sigma Systems

The small to medium business market segment represents an untapped revenue opportunity for service providers. This segment has the demands of an enterprise, but needs to automation and repeatability of residential. This Catalyst demonstrates how TM Forum’s Digital Services Reference Architecture (DSRA) provides a clear and necessary blueprint to solve the challenges for all types of markets, including the small to medium business.

Catalyst: Closing the Loop: Scaling, healing and optimizing a virtualized network

4:30 PM
Speakers:
Anbu Ganesh - Chief Architect, Director -Engineering, CanGo
Anton Petrov - Senior Solution Architect, SDN/NFV, NetCracker Technology
Vinay Devadatta - Principal Consultant, Wipro Technologies
Yuval Stein - AVP Product Management , TECNOCOM

This Catalyst demonstrates how to increase operational efficiency and reduce operating cost by automating optimization processes.  Network and service inputs will be used to demonstrate closed loop functionality to heal and optimize a converged network running on both traditional and virtualized infrastructure.  Several network and service centric use cases handling NFV orchestration, automated core and RAN optimization will be demonstrated, leveraging TM Forum’s Performance Management interface, as well as ETSI NFV ISG proposed architecture.

Web-based How-to’s

5:00 PM
Speaker:
John Reilly - TM Forum Subject Matter Expert and Distinguished Fellow, TM Forum

Do you ever wonder about best practices for entering into Service Level Agreements, or How to implement the Information Framework model, or preferred approaches to partnering in the digital world?  If the answer is yes, you should attend this informative session about the new web-based how-to’s where you will find out more about them

  • What how-to’s have been developed
  • Where to find them
  • Who developed them
  • How about a look at one

Practical Security

09:00 AM
Speaker:
Mike Carpenter - Director, Oracle Corporation

  • What’s the minimum set of things you need to pay attention to be compliant enough to protect your customers?

Security Conformance Automation

09:30 AM
Speaker:
Mike Carpenter - Director, Oracle Corporation

Everything regarding security, configuration, audit and ultimately availability and performance begin with conformance – guaranteeing that it matches tested design, and enforcing intended configuration. Automation has a lower error rate than human labor by three orders of magnitude, or more. Where to begin?

Smart City: Empowering governments to build

11:00 AM - Catalyst
Speaker:
Washington Tavares - Marketing Executive, ISPM

A smart city initiative is a huge effort with collaborators from government, service providers and other private enterprises. This Catalyst is the first step of a program of applying Frameworx to reduce the complexity and risk of implementing a smart city. This step will develop the Frameworx mapping and city profile definitions, and will validate these with Águas de São Pedro, a city in Brazil currently undergoing a smart city transformation.

eHealth: Bridging the Divide

11:30 AM - Catalyst
Speakers:
Dongxu Shan - Manager, Verizon
Elaine Haher - Director Business Development, Ericsson

The eHealth Catalyst Team for Digital Disruption 2014 in San Jose will demonstrate use cases for the application of TM Forum concepts in the field of digital health.

This project shall further elaborate how to extend the available concepts and best practice to enable the bridging of the divide between healthcare and telco industry. Specifically the topic of interoperability is key.

One key prerequisite for interoperability is standardization. The TM Forum Frameworx provides a holistic model for the definition of management processes and information models for service providers. It appears to be a good starting point for definition of good practice to allow multiple actors within a digital health value chain to efficiently interoperate with each other.

We have to acknowledge that there will be shortcomings of the current Frameworx, one good way of identifying these gaps is to practically apply it by some hands-on use cases.

Overview of TM Forum’s latest work in CEM, Data Analytics and Metrics

1:00 PM
Speaker:
Rebecca Sendel - Director, Collaboration Product Management, Value Creation & Strategy, TM Forum

Antel’s experience of innovating management processes within eTOM

1:30 PM - Case Study
Speaker:
Pablo Menoni - Innovation Manager, Antel-Uruguay

  • Innovation in a state-owned enterprise
  • Innovation metrics
  • Mapping the innovation processes within the eTOM
  • Challenges and proposals

Catalyst: Smart Energy – Managing The Digital Handshake

2:00 PM
Speaker:
Anders Viden - Vice President, Product Management, BaseN

While the utility industry itself is well established, the number of holistic standards for operations of digitized Smart Grid operations is limited. Building on previous catalysts, this team will show how existing concepts can be leveraged in the utility domain, and will describe how utilities stand to benefit from these proven and tested products and services.

Analytics Data Repository

2:30 PM - Catalyst
Speakers:
Amir Gefen - , cVidya Networks Ltd.
Terrence Phillips - Business Process Analytics , Cox Communications

This Catalyst will develop and demonstrate the concept of Analytics Data Repository in selected real-life use cases as defined in TM Forum’s Big Data Analytics Guidebook. The main output of this Catalyst project is the practical realization of these data analytics use cases and a common infrastructure, as defined, validated and developed by the team.

What’s new in the Information Framework (SID)?

4:00 PM
Speaker:
John Reilly - TM Forum Subject Matter Expert and Distinguished Fellow, TM Forum

Quite a lot of members’ hard work will be showcased in the 14.5 release of the SID.  Come take a look at what has been updated and added to this framework.

  • Engaged Party domain
  • Metrics
  • Test & diagnostics
  • Model and guide book alignment

Catalyst Awards

5:00 PM

Fx 14.5 overview

09:00 AM